When to Use What
Threads are great for focused discussions branching off a channel. Forum Channels organize topics as posts with tags, better for Q&A and knowledge bases.
Permissions and Roles
Design roles for creating threads, posting in forums, and moderating posts. Use slowmode to reduce spam.
Bots and AutoMod
AutoMod covers threads, text-in-voice, and forums. Bots can tag posts, enforce templates, and auto-archive stale threads.
Templates & Tags
Provide posting guidelines and tags. Encourage solved-marking and archive old topics to keep navigation clean.
Analytics
Track response times, solved rate, and tag popularity to optimize structure and moderation staffing.