Privacy Policy

Find out how we collect, use and protect your data at Friendify.

Contents

1. Purpose of This Policy 2. Data Controller 3. What Data We Collect 4. Why We Process Your Data 5. How We Use the Data 6. Data Sharing 7. International Transfers 8. Cookies & Tracking 8A. Cookies Categories 9. Data Retention 9A. Detailed Retention Table 10. Security Measures 10A. Data Breach Notification 11. Your Rights 12. Children's Privacy 13. Changes to This Policy 14. Contact

1. Purpose of This Policy

This Privacy Policy explains how Friendify ("we", "our", "us") collects, uses, stores, shares and protects your personal data when you use our Service.

Last Update: 19 July 2025 | Effective Date: 19 July 2025

2. Data Controller

Company:
Friendify Teknoloji Ltd. Şti.
Address:
İstanbul, Türkiye
Email:
support@friendify.net
DPO:
dpo@friendify.net
Phone:
+90 (212) 123 45 67

3. What Data We Collect

3.1 Account & Identity

Discord user ID, username, avatar
Email address
IP, device & browser metadata

3.2 Usage & Bot Configuration

Guild/server IDs, bot settings, AI personalities
Message counts, timestamps, analytics

3.3 AI & Learning

Chat transcripts, embeddings, memory vectors
Mood analysis, contextual metadata

3.4 Voice & Media

Audio recordings (temporary), speech-to-text transcriptions
Text-to-speech renderings and voice synthesis
Voice commands and audio processing metadata

3.5 Billing & Coupons

Billing address, transaction IDs, subscription details
Applied coupon codes

3.6 Logs & Diagnostics

System logs, error traces, request metadata

4. Why We Process Your Data

Contractual necessity – to deliver the Service you request
Legitimate interest – to secure, troubleshoot and improve our platform
Consent – for optional marketing or experimental features
Legal obligation – to comply with tax, accounting and fraud-prevention laws

5. How We Use the Data

User authentication and account security
Generating AI responses, embeddings and voice features
Speech-to-text transcription and text-to-speech synthesis
Personalising bot behaviour and analytics
Processing payments, invoices and coupon redemptions
Customer support and technical assistance
Fraud detection and security monitoring
Aggregated statistics to improve models and system efficiency

6. Data Sharing

We do not sell or rent your personal data. We share it only with:

OpenAI LLC – for AI completions, embeddings and TTS synthesis (encrypted in transit)
Payment processors (e.g., Stripe) – to handle transactions securely
Cloud infrastructure & CDN providers – for hosting, backups and uptime
Law enforcement or regulators when legally required

7. International Transfers

Where data is transferred outside the EEA, UK or Türkiye, we rely on Standard Contractual Clauses or equivalent safeguards.

8. Cookies & Tracking

We use strictly-necessary cookies for authentication. Optional analytics cookies require opt-in consent.

8A. Cookies Categories

Strictly Necessary Cookies
Analytics Cookies

9. Data Retention

Account data – retained while your account is active plus 30 days
Chat logs & embeddings – 90 days by default (configurable)
Audio files – deleted automatically within 24 hours after processing
Voice recordings – processed in real-time and not permanently stored
Billing records – 10 years per tax regulations

9A. Detailed Retention Table

Account data – retained while your account is active plus 30 days
Chat logs & embeddings – 90 days by default (configurable)
Audio files – deleted automatically within 24 hours after processing
Voice recordings – processed in real-time and not permanently stored
Billing records – 10 years per tax regulations

10. Security Measures

TLS 1.2+ encryption in transit, AES-256 at rest
Role-based access and rate limiting
Automated vulnerability scans and penetration testing
Incident response plan with 72-hour breach notification

10A. Data Breach Notification

We will notify you within 72 hours of a data breach

11. Your Rights

Access, rectification, erasure, restriction, portability, objection
Withdraw consent at any time for future processing
Lodge a complaint with your local supervisory authority

12. Children's Privacy

Our Service is not intended for users under 16. We do not knowingly collect data from minors.

13. Changes to This Policy

We will post updates on our site and notify you via email at least 30 days before they take effect.

14. Contact

Email: privacy@friendify.net
Address: İstanbul, Türkiye