Terms & Conditions

1. Introduction & Definitions

These Terms of Service ("Terms") constitute a legally binding agreement between you and FRIENDIFY LTD ("Company", "we", "us", "our") regarding your access to and use of the Friendify platform, websites, dashboards, APIs, and Discord bots (collectively, the "Service").

1.1 Key Definitions

• "User", "you", "your" - Any individual or entity accessing our Service
• "Consumer" - Individuals purchasing services for personal use (UK Consumer Rights Act 2015)
• "Business User" - Legal entities or individuals purchasing for business purposes
• "Content" - All data, text, images, audio, and files processed through our Service
• "Credits" - Digital tokens used to measure and limit service usage

2. Company Information & Service Provider

3. Eligibility, Capacity & Account Requirements

3.1 Age & Legal Capacity

• Minimum Age: 16 years (or the digital age of consent in your jurisdiction, whichever is higher)
• Parental Consent: Users under 18 require verifiable parental/guardian consent
• Legal Capacity: Must have legal capacity to enter binding contracts
• Restrictions: Prohibited from use in jurisdictions where our Service is restricted

3.2 Account Obligations & Security

• Account Security: You are responsible for maintaining confidentiality of login credentials
• Unauthorized Access: Must immediately notify us of any suspected security breaches
• Account Sharing: Accounts are non-transferable and for exclusive use by the registered user
• Third-Party Compliance: Must comply with Discord Terms of Service and Community Guidelines
• Accurate Information: Must provide accurate and current registration information

4. Service Description & Availability

4.1 Core Services Provided

• AI Conversational Bots: Advanced chatbots with custom personalities for Discord servers
• Artificial Intelligence Features: Natural language processing, sentiment analysis, context awareness
• Voice Processing: Speech-to-text transcription using OpenAI Whisper technology
• Text-to-Speech: Audio synthesis and voice generation capabilities
• Memory & Learning: Contextual memory, embeddings, and adaptive learning systems
• Analytics & Insights: Usage statistics, engagement metrics, and performance monitoring
• Infrastructure Services: Bot hosting, uptime monitoring, and technical support
• Subscription Management: Billing, payment processing, and plan administration

4.2 Service Availability & Performance Standards

5. Acceptable Use Policy

5.1 Permitted Uses

• Community Enhancement: Building engaging Discord communities with AI assistance
• Educational Content: Creating educational bots and learning experiences
• Entertainment: Developing entertainment and gaming-related bot features
• Business Use: Commercial applications within plan limits and applicable law
• Personal Projects: Individual creative and hobbyist bot development

5.2 Strictly Prohibited Activities

• Illegal Content: Any content that violates UK law or international regulations
• Hate Speech: Content promoting discrimination, violence, or hatred based on protected characteristics
• Child Exploitation: Any content involving minors in inappropriate contexts
• Harassment & Abuse: Stalking, doxxing, or systematic harassment of individuals
• Intellectual Property Violation: Unauthorized use of copyrighted material or trademarks
• Malicious Activities: Malware distribution, phishing, or fraudulent schemes
• System Abuse: Attempting to compromise, reverse-engineer, or overload our infrastructure
• Circumvention: Bypassing usage limits, security measures, or payment obligations
• Spam & Abuse: Mass messaging, spam, or automated abuse of other users
• Adult Content: Sexually explicit material or adult content accessible to minors

6. Pricing, Payments & Subscription Plans

6.1 Plan Structure & Pricing (GBP)

6.2 Payment Terms & Conditions

• Billing Cycle: Monthly or annual subscriptions, billed in advance
• Currency: All prices in British Pounds (GBP) including applicable VAT
• Payment Methods: Major credit/debit cards via Stripe payment processing
• VAT: UK VAT will be applied when legally required (currently below VAT threshold)
• Auto-Renewal: Subscriptions automatically renew unless cancelled 24 hours before renewal
• Failed Payments: Service suspension after 7 days, termination after 30 days

7. Refund Policy & Consumer Rights (UK Compliant)

7.1 Standard Refund Policy

• Eligibility Period: 7 days from initial purchase or subscription upgrade
• Refund Scope: Full refund of subscription fees for current billing period
• Upgrade Refunds: For plan upgrades, only the upgrade amount is refunded (difference between plans)
• Credits Forfeit: All welcome bonus credits and unused credits are forfeited upon refund
• Processing Time: 5-10 business days to original payment method
• Abuse Prevention: Maximum 2 refunds per 90-day period to prevent abuse

7.2 UK Consumer Rights Act 2015 Compliance

7.3 Refund Request Process

1. Contact Method: Email refunds@friendify.net with account details and payment receipt
2. Required Information: Account email, transaction ID, reason for refund request
3. Response Time: Initial response within 2 business days
4. Assessment Period: Up to 5 business days for refund evaluation
5. Processing: Approved refunds processed within 5-10 business days

8. Credit System & Usage Limits

8.1 Credit System Operation

• Daily Allocation: Credits allocated daily at 00:00 GMT based on plan tier
• Storage Limits: Maximum credit storage prevents system abuse and ensures fair usage
• No Expiration: Unused credits remain in account up to maximum storage limit
• Anti-Fraud: Unusual usage patterns trigger automatic security reviews
• Real-time Tracking: Credit balance and usage statistics available in dashboard

8.2 Credit Pricing & Usage Rates

9. Intellectual Property Rights

9.1 Our Intellectual Property

• Trademarks: "Friendify", logos, and branding are our exclusive property
• Software & Code: All platform software, algorithms, and proprietary technology
• Data & Analytics: Aggregated usage data and platform insights
• Protection: All rights reserved under UK and international IP law

9.2 Your Content & Rights

• Content Ownership: You retain ownership of content you create and upload
• License Grant: You grant us limited license to process content for service delivery
• AI Personalities: Custom personalities you create remain your intellectual property
• Data Export: Right to export your data upon request

9.3 Third-Party Content

• Compliance Obligation: You must have rights to all content you process
• Copyright Respect: Must not infringe third-party intellectual property rights
• DMCA Compliance: We respond to valid DMCA takedown notices
• Reverse Engineering: Prohibited from reverse-engineering our software

10. AI-Generated Content & Disclaimers

10.1 AI Output Characteristics

• Autonomous Generation: AI responses are generated automatically without human review
• No Accuracy Guarantee: AI may produce factually incorrect or misleading information
• No Professional Advice: AI output should not be considered professional advice
• User Responsibility: You are solely responsible for AI content published by your bots

10.2 Content Filtering & Safety

• Safety Filters: Multiple layers of content filtering applied
• Continuous Monitoring: Ongoing improvement of safety measures
• No Guarantee: Filters cannot guarantee 100% harmful content prevention
• User Controls: Additional safety controls available in dashboard

11. Termination & Suspension

11.1 Termination by You

• Account Cancellation: Cancel subscription anytime through dashboard
• Service Continuation: Access continues until end of current billing period
• Data Export: 30-day window to export data before deletion
• Auto-Renewal Stop: Cancellation prevents future automatic renewals

11.2 Termination by Us

• Immediate Termination: For severe violations or illegal activities
• Notice Period: 7 days notice for non-urgent violations
• Legal Violations: Immediate termination for illegal content or activities
• Payment Failures: Termination after 30 days of failed payments

11.3 Effects of Termination

• Data Deletion: All account data deleted within 30 days
• Bot Deactivation: All Discord bots immediately deactivated
• Credit Forfeiture: All remaining credits and refunds forfeited
• Survival Clauses: IP rights, liability limitations, and dispute resolution survive

12. Limitation of Liability & Disclaimers

12.1 Service Disclaimers

• "As Is" Basis: Service provided without warranties of any kind
• No Uptime Guarantee: No guarantee of uninterrupted service availability
• Third-Party Services: No control over Discord API or third-party service availability
• AI Accuracy: No warranty regarding accuracy or reliability of AI output

12.2 Limitation of Damages

• Maximum Liability: Limited to fees paid in preceding 12 months
• Excluded Damages: No liability for indirect, consequential, or punitive damages
• Business Losses: No liability for lost profits, data, or business opportunities
• Third-Party Claims: No liability for claims arising from third-party services

12.3 UK Consumer Rights Preservation

13. Governing Law & Dispute Resolution

13.1 Applicable Law & Jurisdiction

• Governing Law: These Terms governed by laws of England and Wales
• Court Jurisdiction: English and Welsh courts have exclusive jurisdiction
• International Users: UK law applies regardless of user location
• Consumer Protections: Additional local consumer laws may apply

13.2 Dispute Resolution Process

1. Informal Resolution: Contact disputes@friendify.net for initial resolution attempt
2. 30-Day Period: Good faith negotiation period before formal proceedings
3. Mediation: Alternative dispute resolution encouraged before litigation
4. Court Proceedings: Final resort through English and Welsh court system

13.3 Consumer Dispute Resolution

14. Terms Modification & Updates

14.1 Amendment Process

• Notice Period: 30 days advance notice for material changes
• Notification Method: Email notification to registered address and website posting
• Continued Use: Continued service use constitutes acceptance of changes
• Rejection Right: Right to terminate service if changes are unacceptable

14.2 Version Control

• Version Tracking: Each version numbered and dated
• Change Log: Summary of material changes provided
• Historical Archive: Previous versions archived for reference

15. Additional Legal Information

15.1 Severability & Enforceability

• Severability: Invalid provisions do not affect validity of remaining Terms
• Reasonable Interpretation: Terms interpreted to maximum extent permitted by law
• Good Faith: Parties agree to perform obligations in good faith

15.2 Assignment & Transfer

• Our Rights: We may assign rights in connection with business transfers
• Your Restrictions: You may not assign your account or obligations
• Business Succession: Terms bind successors and permitted assigns

15.3 Force Majeure

Neither party liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, network failures, or other force majeure events.

16. Contact Information & Legal Notices

Terms Acceptance & Acknowledgment

By creating an account, accessing our services, or continuing to use Friendify, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.